Here's the latest update from our friends at Marriott. My email from before specifically outlined the problem We had with them. I guess I will have to be more specific this next time. Mr. Mccoy apparently thinks he can brush me off with this email. The method of payment was never in question. The problem we have is with the manager on duty having a problem with a member of the band having dreadlocks. I'll post my response in a little while. I urge you to send them one as well.
On Jun 6, 2011
3:25 PM,
"McCoy, Scott" wrote:
Mr. Calbos,
Thank you for sharing your sentiments regarding Mr. Frazier's hotel
experience.
Please understand it was Mr. Frazier's choice to stay elsewhere. Mr. Frazier was attempting to check in to our hotel under our associate rate discount. At the time Mr. Frazier presented the associate discount form we shared that the form appeared slightly misprinted and we would inquire with his property on his behalf to obtain a new one. We contacted the property he listed and the associate identified on the form was contacted. It was determined Mr. Frazier was not authorized for the discount he was requesting. We informed Mr.. Frazier that we had contacted the property and they could not verify that the form was authentic. We shared with Mr. Frazier that we could provide the rooms he requested at the lowest current market rate for the evening, but Mr. Frazier stated he would check out and left the hotel.
It was Mr. Frazier's decision to leave the hotel after discovering the discount he sought was invalid. We offered our best rate available but he chose not to stay with us. Diversity and inclusion is part of the fabric of Marriott's operations and we remain committed to providing an environment where guests and associates feel welcome in our hotels, regardless of race/ethnicity, religion, culture, sex, gender identity or sexual orientation.
I fully understand many 'experience' nuances are lost in the retelling of a story, but I felt you would want the salient points for your blog.
Thank you for listening,
Scott
Mr. Calbos,
Thank you for sharing your sentiments regarding Mr. Frazier's hotel
experience.
Please understand it was Mr. Frazier's choice to stay elsewhere. Mr. Frazier was attempting to check in to our hotel under our associate rate discount. At the time Mr. Frazier presented the associate discount form we shared that the form appeared slightly misprinted and we would inquire with his property on his behalf to obtain a new one. We contacted the property he listed and the associate identified on the form was contacted. It was determined Mr. Frazier was not authorized for the discount he was requesting. We informed Mr.. Frazier that we had contacted the property and they could not verify that the form was authentic. We shared with Mr. Frazier that we could provide the rooms he requested at the lowest current market rate for the evening, but Mr. Frazier stated he would check out and left the hotel.
It was Mr. Frazier's decision to leave the hotel after discovering the discount he sought was invalid. We offered our best rate available but he chose not to stay with us. Diversity and inclusion is part of the fabric of Marriott's operations and we remain committed to providing an environment where guests and associates feel welcome in our hotels, regardless of race/ethnicity, religion, culture, sex, gender identity or sexual orientation.
I fully understand many 'experience' nuances are lost in the retelling of a story, but I felt you would want the salient points for your blog.
Thank you for listening,
Scott
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